Find Help & Support for you

Purchase process

Payment process

Delivery process

Refund Process

Cyberify is a Bitdefender Consumer Reseller in the Philippines offering genuine digital licenses with local customer support.

FAQ

Frequently Asked Questions

Yes. Cyberify is a Bitdefender Consumer Reseller in the Philippines. We provide genuine Bitdefender licenses sourced through authorized reseller channels.

Yes. All Bitdefender licenses sold by Cyberify are authentic and can be activated through the official Bitdefender Central platform.

Your license key and activation instructions will be sent via email after successful payment confirmation.

Most orders are delivered within 1–3 hours during business hours.

You simply log in or create a Bitdefender Central account, then enter your activation code.

We also provide step-by-step activation assistance if needed.

Yes. We can assist with Bitdefender renewals, upgrades, and additional device subscriptions.

You may also use the renewal form for assistance.

It depends on the product you purchased.

Some Bitdefender subscriptions support:

  • 1 Device
  • 3 Devices
  • 5 Devices
  • 10 Devices

Please check the product description before purchasing.

Bitdefender supports:

  • Windows PCs
  • Mac computers
  • Android devices
  • iPhones and iPads

Compatibility depends on the selected Bitdefender product.

In most cases, yes.

Removing old antivirus software helps avoid software conflicts and ensures Bitdefender works properly.

Yes. Cyberify provides basic installation and activation assistance through chat or email support.

Yes. Bitdefender includes advanced protection features against phishing, malicious websites, ransomware, and online fraud.

Selected products also include:

  • SafePay secure browser
  • VPN
  • Webcam protection
  • Microphone protection

We accept secure online payments including:

  • GCash
  • Maya
  • Credit/Debit Cards
  • Bank Transfer
  • Other supported payment gateways available during checkout

Refund requests may be accepted for unused and unactivated licenses within the allowed refund period.

Activated or already-used digital licenses are generally non-refundable.

We will assist you with:

  • Activation issues
  • Wrong region/account concerns
  • Installation guidance
  • License verification
  • Genuine Bitdefender licenses
  • Philippines-based support
  • Fast digital delivery
  • Renewal assistance
  • Official Bitdefender Consumer Reseller
  • Local customer service
ORDERS

Purchase process

  • Browse Selection: Visit our website and explore our range of our products.
  • Product Details: Click on the product to view detailed descriptions, features, and available versions/pricing options.
  • Choose Your Product: Select the product you prefer.
  • Add to Cart: Click the "Add to Cart" button to place your selected item in your shopping cart.
  • Check Your Cart: View your shopping cart to ensure you have the right items and quantities.
  • Edit Your Cart: Adjust quantities or remove items if needed. You can also apply any available discount codes here.
  • Proceed to Checkout: Click "Proceed to Checkout" when you're ready to complete your purchase.
  • Enter Details: Fill in your billing and shipping information or log in to your existing account (if applicable).
PAYMENTS

Payment process

Choose a secure payment method (credit/debit card, PayPal, etc.) and enter your payment details.

  • Review Order Summary: Double-check your order details, including products, quantities, shipping address, and applied discounts.
  • Apply Coupons/Gift Cards: If you have any, apply coupons or gift cards to reduce your total.
  • Confirmation: Click "Place Order" to confirm your purchase securely.
  • Payment Processing: Your chosen payment method will undergo secure processing.
  • Order Confirmation Page: You'll see a confirmation page confirming your order.
  • Check Your Email: An order confirmation email will be sent to your provided email address shortly after.
SHIPPING

Shipping process

Our guaranteed delivery is less than 24 hours, instructions or download links will be provided via email. Orders during normal working hours typically delivered in 1-3 hours.

We will keep you informed with shipping updates and tracking information (if applicable). You can also message us via live chat or email to follow up status of your order.

  • Delivery: Receive your ordered products within the estimated delivery period.
  • Feedback Welcome: Share your feedback on your shopping experience if you wish.
REFUND

Refund process

  • Contact Support: Reach out to our customer support team via email or phone within 30 days refund period.
  • Provide Order Details: Share your order number, purchase date, and reason for the refund request.
  • Eligibility Check: Customer support will verify if your request falls within the refund policy terms.
  • Product Status: Ensure the product is unused or not activated.
  • Refund Approval: If approved, customer support will provide a refund instructions for returning the product.
  • Receiving Refund: Expect the refunded amount to reflect in your account within 3 working days, depending on your bank processing time.
  • Confirmation Email: Receive an email confirming the successful completion of the refund process.

Need more help?

Our support team is here to assist you with activation, renewal, and installation concerns.

Activation & Setup Guides

Step-by-step Bitdefender installation and activation tutorials.

Customer Support

Need help with activation, renewal, or installation?

Renewal Assistance

Need help renewing your Bitdefender subscription?